From 33% to 94% of required knowledge
When one bank first measured all of its staff, they held 33% of the knowledge their roles require. Every one of them had completed the mandatory e-learning. Most people were above 90% within about six weeks, reaching an average of 94%.
At another organisation, leadership identified fraudulent directors from what staff reported in the monthly pulse.
staff measured
of required knowledge held at the baseline
for most people to pass 90%
average reached