On a training record you can see one fact: who completed the course. Whether each person knows the material today, and can apply it to a live KYC file or alert, is a separate question.
The completion rate is easy to report. Whether a file is done properly depends on the second question.
What one bank found
When one bank measured all of its more than 4,000 staff against the knowledge their roles require, they held 33% of it. Every one of them had completed the mandatory e-learning. Every box on the training record was ticked.
4,000+staff measured against what their roles require
100%of mandatory e-learning completed
33%of required knowledge held at the baseline
What causes the gap
People forget much of a one-off course within weeks. The completion record stays at 100% regardless: it still reads 100% for a person who has dropped below the level their role requires.
A training record is evidence that a course was completed. What anyone knows today is a separate measurement.
Measuring what people know
With RiskPod 360, you measure each person’s knowledge against what their role requires, topic by topic. You see the gap per person and per team, and you see where it is widest.
From there, the system learns what each person knows and brings them up to the required level. It predicts when each person would slip below that level and refreshes them just before. Certification is on retention, so a certificate lapses when the knowledge does.
The result at that bank
Most people were above 90% within about six weeks, reaching an average of 94%.
33%at the baseline
~6 weeksfor most people to pass 90%
94%average reached
Keeping the material right
Knowledge is only as good as the material behind it. AI detects answer patterns that point to errors in the learning material, so your team can correct mistakes before they have serious consequences, and it flags out-of-date content the day a rule changes.
Three questions for your own team
- Do you know what each person in your compliance function knows today, topic by topic?
- Could you show which teams hold the least of the knowledge their roles require?
- When a rule changes, how quickly is your material updated, and how do you confirm that people have learned the change?
If you answered any of them from completion rates, you know who completed the course. The knowledge gap may still be there.